Terms & Conditions

1. Services Provided

We provide:

• Local towing and vehicle recovery
• Consensual towing
• Vehicles impound and storage
• Dispatch services
• Domestic vehicle transportation
• International vehicle shipping, including RoRo and container transport

We reserve the right to refuse service for safety, legal, or compliance reasons.

2. Fees and Payment

2.1 General Fees

Customers are responsible for all charges related to services, including but not limited to:

• Towing and recovery fees
• Storage and impound fees
• Dispatch fees
• Carrier transport fees
• Delay fees
• Address change fees
• Dock and port fees
• Forklift fees
• Non-runner vehicle fees
• Container fees
• Customs or clearance-related fees

2.2 Payment Methods

Payments may be accepted via credit card, debit card, ACH transfer, cash, certified funds, wire transfer, or other methods specified at the time of service or invoicing.

2.4 Non-Payment and Lien Rights

• Vehicles may be held, stored, repossessed, or sold in accordance with Georgia law for unpaid towing, storage, or related fees.
• Storage fees accrue daily until full payment is made.
• Vehicles will not be released until all outstanding balances are paid in full using an approved payment method.

3. Dispatch and Domestic Transportation

• Customers are responsible for all carrier-related costs and fees.
• Dispatch fees are non-refundable once a load is posted or assigned.
• Address changes, delays, or special handling requests may result in additional charges.
• Pull Up Towing and Recovery may require full prepayment or certified funds for high-risk or delayed accounts.

4. International Shipping (RoRo and Container)

4.1 Customer Responsibilities

Customers are responsible for:

4.2 Required Documentation

We may require the following before shipment:

• Vehicle purchase receipt or bill of sale
• Copy of passport
• Consignee legal documentation
• Delivery address
• Letters of authorization
• Any additional documents required by customs officials, ports, or law enforcement

Failure to provide required documents may result in shipment delays or cancellation with fees remaining due.

4.3 Shipping Liability

• We are not responsible for delays, seizures, fines, or holds caused by customs or foreign authorities.
• Insurance is strongly recommended for international shipments.
• Liability is limited to the coverage provided by the carrier.

5. Vehicle Condition & Photography

• Customers must disclose if a vehicle is non-operational.
• Before-and-after photographs of every vehicle are taken as part of our standard condition documentation process. These photos record the vehicle's exterior condition at pickup and delivery.
• Photos are stored securely and are accessible only to authorized Pull Up staff and the customer. Customer photo access expires 14 days after delivery for towing and 30 days for shipping; staff may regenerate access upon request. For dispute resolution, insurance claims, and legal compliance, photos are retained securely for up to 1 year (towing) or 2 years (shipping) after delivery, after which they are permanently deleted. In the event of an active dispute, chargeback, or legal proceeding, photos may be retained until the matter is fully resolved.
• By booking service, you consent to this photographic documentation. Photos may be used to resolve condition disputes and insurance claims.
• Claims must be reported immediately upon delivery.

6. Fraud, Chargebacks, and Disputes

• Customers agree not to file fraudulent chargebacks or payment disputes.
• Any disputed charge for services rendered remains payable.
• Customers agree to indemnify Pull Up Towing and Recovery against losses resulting from fraud or false disputes.

7. Limitation of Liability

We are not liable for:

• Delays caused by traffic, weather, carriers, ports, or customs
• Acts of third-party carriers
• Loss or damage outside our direct control

Scheduling and Cancellations

Scheduled and long-distance requests are not confirmed until our team accepts them. We may confirm your requested arrival window, propose a different time for you to accept, or decline if we are unavailable. You are not charged a deposit until you have agreed to a confirmed time. You may cancel free of charge up to 12 hours before your confirmed appointment. After that, or if the vehicle is not available when the driver arrives, the deposit is not refunded. If we cancel or decline, any payment you made is refunded in full. Prices shown online are estimates; additional charges may apply if details were left out of your request, and we confirm any change with you before work starts.

Text Messaging Terms

Pull Up Towing sends text messages about your service request, including quotes, driver updates, payment links and receipts, only to customers who agree to receive them. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of any purchase. See our Privacy Policy for how we handle your mobile number. Questions: inquiry@pullupgroup.com or 855-PULL-UP-G (855-785-5874).

10. Contact Information

Pull Up Group DBA Pull Up Towing and Recovery

Email: pickup@tow.pullupgroup.com

Phone: 855-PULL-UP-G (855-785-5874)