Privacy Policy

Pull Up Group LLC DBA Pull Up Towing and Recovery LLC

Effective Date: December 25, 2025

Pull Up Towing and Recovery LLC is operated by Pull Up Group LLC and provides local towing, recovery, dispatch, domestic vehicle transportation, and international vehicle shipping services. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

Personal Information

Full name
Phone number
Email address
Physical address
Payment information
Driver’s license or government-issued ID
Passport (for international shipping)

Vehicle Information

VIN
Make, model, and year
Vehicle condition (runner or non-runner)
Registration and title information
Vehicle purchase receipt or bill of sale

Vehicle Condition Photos

Before-and-after exterior photographs documenting vehicle condition at pickup and delivery
Photos are compressed, stripped of camera metadata (EXIF), and stored in encrypted private storage
Customer access to photos expires 14 days after delivery (towing) or 30 days (shipping). Photos are securely retained for up to 1 year (towing) or 2 years (shipping) for dispute resolution and legal compliance, then permanently deleted. Active disputes or legal proceedings extend retention until resolved
Photos are accessible only to authorized staff and the vehicle owner through time-limited, signed links
Photos are never shared with third parties except as required for insurance claims or legal proceedings

Shipping & Compliance Documents

Consignee information
Address of destination
Letters of authorization
Legal documents required by customs, ports, or law enforcement

Text Messages (SMS), Email and Phone Calls

Email: every email we send you about a request includes an Unsubscribe from emails link at the bottom. Click it and confirm, and we stop emailing you. You can turn emails back on from the same page, or ask us at inquiry@pullupgroup.com. Unsubscribing from email does not cancel a request, and we may still call you about an active job.

When you submit a request or give us your phone number, we may contact you by phone call and email about that request. If you check the text-message box on our request form, you agree to receive text messages (SMS) from Pull Up Towing at the mobile number you provide. These messages include quotes, driver and dispatch updates, secure payment links and receipts for your request.

Message frequency varies with your request. Message and data rates may apply.
Reply STOP at any time to stop text messages. Reply HELP for help, or contact us at inquiry@pullupgroup.com or 855-PULL-UP-G (855-785-5874).
Consent to text messages is not a condition of purchasing any service.
We do not sell, rent or share your mobile phone number or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. Information is shared only with service providers who help us deliver messages and complete your service, such as our messaging, payment and dispatch providers.
Carriers are not liable for delayed or undelivered messages.

International Shipping, WhatsApp and Labels

For international shipping (RoRo, container, boxes and barrels) we collect the shipper's and the consignee's (receiver's) name, phone number, email and street address, and the cargo details needed for customs.

Who we share it with: shipping lines (such as Maersk, MSC, CMA CGM, Grimaldi and Sallaum), customs brokers, port and destination agents, our tracking provider and our messaging providers, only to book, move, clear and track your cargo. Customs authorities may receive it as the law requires.
WhatsApp: if you choose WhatsApp updates, we send booking, tracking and payment messages to that number through Twilio and WhatsApp (Meta). If you tick the consignee box, the consignee receives tracking updates too. Tell us on WhatsApp or by phone to stop.
Labels and QR codes: labels on vehicles, boxes and barrels show the shipper, customer and consignee names, destination, our job number and a QR code. Anyone who scans the code sees the label details and shipment status, but not phone numbers, email, street addresses or prices.
Tracking links: your tracking page is private to its link and shows only your shipment.
We keep shipping records, including consignee details, for as long as needed for customs, tax and legal purposes.

2. How We Use Information

We use collected information to:

Provide towing, recovery, dispatch, domestic transport, and international shipping services

Process payments and invoices

Verify ownership and authorization

Comply with local, state, federal, and international laws

Communicate service updates, delays, or requirements

Prevent fraud, chargebacks, and unauthorized transactions

3. Information Sharing

We may share your information with:

Towing operators, carriers, ports, shipping lines, and logistics partners
Customs officials and law enforcement when required
Payment processors and collections agencies for unpaid balances

We do not sell customer data.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. No system is fully secure, and use of our services is at your own risk.

5. Policy Updates

This Privacy Policy may be updated at any time. Updates will be posted on our website.